Overcharging

During our projects, our office managers ensure regular site visits to inspect the work. We also conduct random visits to ensure our workmanship remains top-notch. The materials we use come from trusted suppliers, with whom we work closely to guarantee both quality and competitive pricing. We believe that combining high-quality materials with skilled workmanship delivers an exceptional finish.

We charge fairly and in line with our quoted rates. We believe in providing value for money, as our business thrives on recommendations from satisfied customers.

Our policy on overcharging is clear and strictly enforced. If any of our engineers deliberately violate this policy, they will be dismissed. All time charges are verified through our advanced tracking system, and material costs are confirmed with receipts.

We take full responsibility for our charges. If you believe you've been overcharged, please contact our 24-hour office, and we will promptly address the issue. We will verify the times and material costs, and if any overcharge is found, we will issue a credit accordingly.

One Renovations will:

Never overcharge customers under any circumstances.
Avoid carrying out unnecessary work.
Charge only for the time spent on the job and the hours worked.
Refrain from suggesting unnecessary work to customers.
Do not charge for wasted or unnecessary time while working.
Only charge for two tradespeople on two-person jobs when necessary—an apprentice will be used whenever possible.
Limit material markups to a maximum of 25%, per company policy.
Ensure the cost of fixed-price work is within 10% of what it would have been at hourly rates.
Do not charge for unnecessary time away from the job, and always inform customers when leaving the site.
Do not charge for tea or lunch breaks.
Avoid non-work-related phone calls during work time, and do not charge for them.
Minimize time spent collecting materials; collection times over 60 minutes must be agreed upon with the customer.
Ensure that any estimated work is costed at our 10-hour day rate.
Work a full 10-hour day when charging a day rate.
Present a detailed invoice with a full breakdown of labour and materials, along with a comprehensive description of the work completed.